For corporate IT most of the really big changes in technology are happening not on the desktop but either in your pocket with mobile computing, via a smartphone, through virtualization or in the cloud. Your technology life, your work life and your personal life are converging and are already impacted by these changes with plenty more to come.

These developments have big implications for the world of IT service management. In this session we’ll examine the potential risks and possible benefits of: – Mobile Computing – Cloud Computing – Virtualization – Green IT – Social Media The session concludes with a summary of current research, analysis and predictions from various industry luminaries including Pink Elephant.

Talare: George Spalding, Executive VP – Global Events, Conference Chair & ITIL V3 Author Pink Elephant

George Spalding is co-author of ITIL® V3’s Continual Service Improvement core volume, and is one of the world’s most insightful and engaging IT Service Management and Support experts. In addition to his extensive commitment to improving the industry, George spent several years as a consultant to the White House on technical presentations and White House conferences.

He also coordinated technical presentations for members of the President’s cabinet, the Smithsonian Institute, and the Federal Bureau of Investigation. George is an ITIL Expert, the highest level in the ITIL certification program, is a regular author of IT articles and white papers, and is a presenter at global ITSM conferences and events.

Pris: Gratis för medlemmar i itSMF, journalister och för övriga 1 000 kr per person

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