STOCKHOLM, January 13, 2011 – Teleopti, the leading provider of solutions for strategic Workforce Management (WFM), today announced a partnership with CyberTech, the world’s fastest-growing and one of the largest call recording provider. Teleopti joins CyberTech’s other best of breed, award-winning providers of communications platforms, speech analytics software and enterprise storage systems.

” In CyberTech we have found a global partner which shares many of our values such as our strong belief in a best of breed approach, an indirect sales model and great customer satisfaction. Since we decided to include the SDK (Software Development Kit), enabling 3rd party integrations and add on development in every delivery of Teleopti CCC, we have seen more and more integrations taking place. The alliance with CyberTech puts a stamp of approval on this integration, which offers joint customers a new and strong WFO offering” says Olle Düring CEO Teleopti.

Teleopti CCC is a world class workforce management solution that encompasses everything that’s needed to deliver outstanding agent and management performance in the contact center. The solution is especially strong on core WFM functionality such as forecasting, scheduling and reporting. Numerous options to further tailor Teleopti CCC into the contact center include real-time tools, agent self-service, WFO integration, payroll integration and third party add-on modules.

”We feel very strongly about the choice to add Teleopti to our application suite of contact center solutions,” said Cromwell Fraser, Director of Product Market Management at CyberTech International.  ”Their WFM software very nicely fits with our recording system and their culture and reseller distribution strategy aligns quite well with ours.  Together we believe we can help each vendor better service its clients and at the same time expand its growing global industry footprint.”

About Teleopti
Teleopti is the leading provider of solutions for strategic Workforce Management as well as Telecom Expense Management.  The company is renowned for developing advanced and user-friendly solutions based on clients’ requirements. Hundreds of enterprises around the world rely on solutions from Teleopti to attain optimal operational efficiency and provide the highest levels of service. Teleopti, established in Stockholm, Sweden in 1992 operates through a comprehensive network of partners. Visit our website www.teleopti.com to find out more.

 

About CyberTech
CyberTech is the fastest growing, longest-standing and one of the largest global call recording provider offering the most secure, open and future-proof solutions for organizations to rapidly improve performance, optimize service, mitigate risk, lower cost and maintain compliance. CyberTech offers innovative recording technologies that enable organizations to achieve the highest level of performance, quality assurance and liability protection, while supporting existing business processes. A commitment to customer satisfaction guides the company’s internal development of flexible solutions that help protect an organizations’ technology investment and ensure the quality of customer contacts – without the need for proprietary hardware, complex integrations or expensive software upgrades. For more information, please visit www.cybertech-int.com

 

 

Media Contacts:

Teleopti AB
Lars Jonsson
Direct: +46 (0)8 568 951 77
Mobile: +46 (0)70-921 81 77

lars.jonsson@teleopti.com

CyberTech International
Arno Sybrandy
The Netherlands, +31 (0)72 566 2540,
arno.sybrandy@cybertech-int.com

 

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